Terms & Conditions

1. Service Overview

Airport Wheelchair Hire provides wheelchair-accessible transportation services between airports and designated locations using welfare vehicles and trained staff.
All services require advance reservation.

2. Reservations

• Standard reservations (more than 48 hours in advance) are confirmed upon a 10% deposit payment.

• Urgent reservations (within 48 hours) must be requested via our Inquiry Form and require 100% full payment for confirmation.

3. Fees and Payment

• A 10% deposit is required at the time of booking. The remaining 90% balance will be automatically charged to your card on file after the service is completed.

• A 20% surcharge applies to flight arrivals before 8:00 AM or after 8:00 PM.

• Additional fees may apply for route changes.

• Customers must register a valid credit card for secure payment processing.

4. Cancellations and Changes

• The 10% deposit is non-refundable for cancellations made within 48 hours of the scheduled service.

• Same-day cancellations will incur a 100% cancellation fee, which will be automatically charged to the card on file.

5. User Responsibilities

Users agree to:

• Provide accurate and complete information at the time of booking

• Follow staff instructions for safety during transportation

• Ensure that the physical condition of the passenger is suitable for the booked service

• Notify the Company in advance of any special medical or mobility requirements

6. Service Limitations

• The Company does not provide medical treatment or emergency medical services.

• Services may be delayed due to traffic, weather, or other unavoidable circumstances.

• Estimated arrival times are not guaranteed.

7. Liability Disclaimer

• The Company shall not be liable for delays, missed flights, or indirect damages caused by factors beyond reasonable control.

• Liability for direct damages attributable to the Company shall be limited to the service fee paid by the user.

8. Force Majeure

The Company shall not be responsible for failure or delay in performance due to natural disasters, accidents, government actions, strikes, or other events beyond its reasonable control.

9. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of the Company and may not be used without prior written permission.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Japan.
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Tokyo District Court.

11. Changes to These Terms

The Company may revise these Terms at any time.
Revised Terms will become effective upon posting on this website.

12. Contact Information

Agasa Global Foundation Co., Ltd.
Email: agasa.kyukyu.service@gmail.com
Phone: +81-3-5832-1910