Terms & Conditions
Terms & Conditions
Airport Wheelchair Hire (Operated by Agasa Global Foundation Co., Ltd. / Business name: AGASA Emergency Service)
These Terms & Conditions (the "Terms") govern the use of the airport transfer services (the "Service") provided by Agasa Global Foundation Co., Ltd. (business name: AGASA Emergency Service; the "Company") through the website "Airport Wheelchair Hire." Customers (the "Customer") use the Service on the condition that they agree to these Terms.
Article 1 (Service Overview)
The Service provides transportation between airports and designated locations, using welfare vehicles and trained staff, for wheelchair users and other persons with physical disabilities, together with their families and companions.
All services require advance reservation.
Article 2 (Services Provided in Japan)
All services are provided within Japan. By using the Service, the Customer agrees that the Service and these Terms are governed by the laws of Japan.
Article 3 (Formation of a Reservation)
Reservations are made through the Company's designated form, email, or similar means. By submitting a reservation request, the Customer is deemed to have agreed to these Terms.
A reservation is confirmed when the Company confirms payment of the full Service fee in advance. The Company will secure the vehicle and staff upon confirmation of payment.
If there are few days remaining before the scheduled service date, the Company may be unable to accept the reservation, so please contact us as early as possible.
Article 4 (Fees and Payment)
The full Service fee is payable at the time of booking (advance payment). Payment shall be made by credit card.
A 20% surcharge applies to flights arriving before 8:00 AM or after 8:00 PM.
Additional fees may apply where route changes or similar occur. In such cases, the additional fee will be charged to the registered credit card.
For secure payment processing, the Customer is required to register a valid credit card.
Article 5 (Cancellations and Changes)
After the full Service fee has been paid in advance, if the Customer cancels for their own reasons, the following shall apply.
- Up to 48 hours before the scheduled service date: A refund will be made, less payment processing fees and other actual costs required for the refund.
- From 48 hours before the scheduled service date, and on the day: As the vehicle and staff have already been secured, no refund will be made (100% of the Service fee will be charged).
- No-show (cancellation without notice): No refund will be made (100% of the Service fee will be charged).
Article 6 (User Responsibilities)
The Customer agrees to:
- Provide accurate and complete information at the time of booking
- Follow staff instructions for safety during transportation
- Ensure that the physical condition of the passenger is suitable for the booked service
- Notify the Company in advance of any special medical or mobility requirements
Article 7 (Service Limitations)
The Company does not provide medical treatment or emergency medical services.
Services may be delayed due to traffic, weather, or other unavoidable circumstances.
Estimated arrival times are not guaranteed.
Article 8 (Suspension of Operation Due to Force Majeure; Decision on Whether to Operate)
If the Company determines that safe operation cannot be ensured due to bad weather, natural disaster, or other force majeure, the Company will, regardless of the Customer's wishes, postpone or suspend operation. The final decision on whether to operate rests with the Company. Even if the Customer requests operation at their own responsibility, the Company's safety-related decision shall not be changed.
All of the above are measures that give the highest priority to the Customer's safety.
Article 9 (Liability Disclaimer)
The Company shall not be liable for delays, missed flights, or indirect damages caused by factors beyond its reasonable control.
Even where direct damage is caused to the Customer due to reasons attributable to the Company, the Company's liability for damages shall be limited to the Service fee paid by the Customer. However, this shall not apply in cases of the Company's willful misconduct or gross negligence.
Article 10 (Insurance)
The Company maintains appropriate insurance in connection with the Service.
We strongly recommend that Customers obtain trip cancellation insurance, overseas travel insurance, or similar coverage for their trip. However, whether such insurance covers cancellation fees for the Service or injury or illness during the trip differs depending on the insurance product. The Company does not guarantee that the Customer will receive coverage under their insurance, so please confirm the details of coverage yourself before purchasing.
The Company will issue ordinary receipts, but does not prepare dedicated certificates for insurance claims or communicate with insurance companies. Procedures for insurance claims shall be carried out at the Customer's own responsibility.
Article 11 (Nurses, Care Staff, and Medical Acts)
Nurses arranged by the Company (including licensed practical nurses; the same applies hereinafter) are assigned for the purpose of accompanying transportation and providing assistance with daily living (monitoring the Customer's condition, providing assistance as needed, etc.), and not for the purpose of treatment or other medical acts.
Under Japanese law (the Act on Public Health Nurses, Midwives, and Nurses), medical assistance acts by nurses, such as intravenous drips, administration of medication, and injections, cannot be performed without a physician's instructions. Therefore, if such medical acts are required, the Customer must either prepare instructions from their attending physician or consult a medical institution. The Company's nurses and care staff cannot perform medical acts without a physician's instructions; please understand this in advance.
If the Customer's physical condition suddenly changes during transportation, the Company will take necessary measures such as requesting emergency services, but shall not be liable for the results thereof. Management of the Customer's own health condition shall be the responsibility of the Customer and their companions.
Article 12 (Prohibited Acts)
The Customer shall not engage in the following acts when using the Service.
- Acts that violate laws or public order and morals
- Nuisance, dangerous, violent, or intimidating conduct toward the Company's drivers, staff, or third parties
- Conduct that, under the influence of alcohol or drugs, causes a nuisance to other passengers or staff
- Sexual conduct, discriminatory conduct, or other harassment
- Declaring false information
- Intentionally damaging vehicles, equipment, or fittings
- Other acts equivalent to the above that the Company reasonably determines to be inappropriate
Even where the Customer violates the preceding paragraph and the Company suspends provision of the Service, the Service fee will not be refunded.
Article 13 (Handling of Personal Information)
The Company will appropriately handle personal information obtained from the Customer in providing the Service (including information relating to wheelchairs and health conditions) in accordance with the Company's Privacy Policy. Such information is used for the purpose of providing a safe and appropriate service.
Article 14 (Intellectual Property)
Copyrights, trademarks, and all other intellectual property rights relating to the text, images, logos, design, and all other content posted on the Company's website belong to the Company or to the rightful owners. The Customer shall not reproduce, repurpose, modify, or otherwise use such content without the prior written permission of the Company.
Article 15 (Changes to These Terms)
The Company may change these Terms when it deems necessary. In the case of important changes, the Company will provide advance notice by posting on the Company's website or by other appropriate means.
The revised Terms take effect from the time they are posted on the Company's website. However, for reservations already formed before the change, the Terms in effect at the time of reservation shall apply.
Article 16 (Governing Law and Jurisdiction)
The interpretation and application of these Terms shall be governed by the laws of Japan.
In the event of a dispute between the Customer and the Company regarding the Service or these Terms, the Tokyo District Court or the Tokyo Summary Court shall be the court of exclusive agreed jurisdiction for the first instance.
Article 17 (Contact Information)
For inquiries regarding these Terms or the Service, please contact us at the following.
Agasa Global Foundation Co., Ltd. (Business name: AGASA Emergency Service)
Phone: +81-3-5832-1910
Email: agasa.kyukyu.service@gmail.com
A Japanese version of these Terms is available. In the event of any discrepancy in interpretation between the Japanese version and the English version, the Japanese version shall prevail.
Last updated: June 13, 2026